Returns Policy
Last updated: 18 May 2026
Summary
Every Lead Sleeve product is custom-printed to order. We do not accept returns or exchanges for change of mind, incorrect spelling supplied by you, or wrong product chosen at checkout. We do replace or refund any item that arrives faulty, damaged, or materially different to what was ordered.
Why we don't accept general returns
Personalised sublimation products are made to order with the name, artwork or wording you supply. They have no resale value once printed, so under UK distance-selling rules (and the equivalent EU consumer regulations) personalised goods are exempt from the standard 14-day right to cancel.
Faulty or damaged items
If your order arrives with a manufacturing fault, print defect, shipping damage, or is not the item you ordered, we will replace it free of charge or refund you in full — your choice.
Please report any fault within 14 days of delivery by emailing hello@leadsleeve.com with:
- Your order number
- A clear photo of the fault or damage
- A photo of the outer packaging if it arrived damaged
We aim to respond within one working day and resolve all faulty-item cases within 7 days of your report.
What isn't covered
- Spelling errors, names or artwork supplied incorrectly by you
- Wrong product, size or option selected at checkout
- Change of mind after the order has entered production
- Normal wear and tear, fading from prolonged outdoor exposure, or damage caused by misuse (chewing, machine washing on high heat, tumble drying, bleach)
Cancelling before production
If you spot a mistake, contact us within 2 hours of placing your order and we'll do our best to cancel or amend it before it enters production. Once printing has started, we cannot cancel or change the order.
Refunds
Approved refunds are issued to the original payment method within 5 working days. We do not deduct the original shipping cost from refunds for faulty items.
Return shipping
For faulty or incorrect items we will either send a prepaid return label or instruct you to dispose of the item — please do not return anything without contacting us first.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer under the UK Consumer Rights Act 2015 or applicable EU consumer protection law.
Contact
Lead Sleeve, Plymouth, United Kingdom · hello@leadsleeve.com
See also our Terms & Conditions and Global shipping policy.